The Hip New Way to Complain to a Business: Facebook Messenger – WIRED

The Hip New Way to Complain to a Business: Facebook Messenger – WIRED
WIREDThe Hip New Way to Complain to a Business: Facebook MessengerWIREDAs soon as Facebook announced a feature allowing businesses talk to customers on Messenger, Dan Moriarty knew he wanted Hyatt to be among the first to try it. By early fall, the hotel chain had its Facebook integration on Messenger up and running.
The Hip New Way to Complain to a Business: Facebook Messenger – WIRED